Technical Support

Get the help you need to resolve technical issues and optimize your email marketing campaigns.

Submit a Ticket

Create a support ticket for technical issues, bugs, or account problems. Our team will respond within 24 hours.

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Live Chat

Chat with our support team in real-time for quick answers to your questions during business hours.

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Documentation

Browse our comprehensive documentation for step-by-step guides and technical references.

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Video Tutorials

Watch video tutorials to learn how to use LandinEmail features and best practices.

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System Status

All Systems Operational
Email Delivery
Operational
SMTP Integration
Operational
Analytics
Operational
API
Operational

Support Hours

Email Support

24/7 - We respond within 24 hours

Live Chat

Monday - Friday: 9 AM - 6 PM EST

Phone Support

Premium customers only
Monday - Friday: 10 AM - 5 PM EST

Common Issues & Solutions

Emails Not Delivering

Check your SMTP configuration, verify your domain authentication, and ensure your sender reputation is good.

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High Bounce Rate

Clean your email list, use double opt-in, and verify email addresses before sending campaigns.

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SMTP Connection Issues

Verify your SMTP credentials, check port settings, and ensure your server allows SMTP connections.

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Analytics Not Tracking

Ensure tracking pixels are enabled and not blocked by email clients or ad blockers.

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Can't Find What You Need?

Submit a support request and our team will get back to you as soon as possible.